> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tesouro.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quote lifecycle

> Learn about the statuses that a quote goes through inside Tesouro.

Companies can issue *price quotes* to potential customers to specify how much the products or services will cost. Quotes serve as a formal offer before the actual purchase.

## Quote statuses

Quotes move through different statuses from the time they are created to when they are accepted or declined.

Tesouro API provides a flexible quote workflow to be managed by each [organization](/finops/guides/organizations/index) and their respective organization users. The organizations can control access to quotes based on the role assigned to each employee through the user hierarchy.

<Frame caption="Quote lifecycle">
  <img src="https://mintcdn.com/tesouro-dc896113/ZagM2PE46DHal84S/finops/img/receivables/quote-lifecycle.png?fit=max&auto=format&n=ZagM2PE46DHal84S&q=85&s=a77b75690cef468248989ddda89e2900" alt="Quote lifecycle" width="2502" height="1002" data-path="finops/img/receivables/quote-lifecycle.png" />
</Frame>

### Draft

This is the initial status for all newly created quotes. A `draft` quote is a quote that has not yet been issued by organization. Draft quotes can be updated at anytime.

Draft quotes can transition to `issued` or be deleted.

### Issued

Indicates that the quote has been finalized and issued to a counterpart. An issued quote cannot be deleted, just accepted or declined. Issued quotes can also [expire](#expired).

<Warning>
  Issued quotes do not state how the quote has reached the counterpart. It is necessary to define the channels:

  * **Postal:** downloaded and manually distributed + updated manually in the platform.
  * **Email:** send via platform, either Tesouro email service or Partner integrated email service.
</Warning>

### Accepted

Indicates that the counterpart has accepted the quote. This means the counterpart agrees with the quoted price and wants to place an order. Only `issued` quotes can be accepted.

The next step would be to create an invoice based on the accepted quote.

### Declined

Issued quotes can be declined. For example, a counterpart can decline a quote if they decide to go with another vendor.

This is a final state, i.e., declined quotes cannot be accepted or deleted, but can still be viewed.

### Expired

Issued quotes automatically expire when they reach the `expiry_date`. Expired quotes can no longer be accepted or declined, but can still be viewed. This is a final state.

### Deleted

Only `draft` quotes can be deleted. Deleted quotes can no longer be accessed.