> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tesouro.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Information requests

> Understand how underwriters request additional documentation and how to respond during application review.

Information requests are used by underwriters to collect additional details or documentation when automated processing or manual review identifies missing, incomplete, or unclear information. Information requests may occur after an application has been submitted and is under review.

<Warning>
  Information requests do not represent an application status. While information requests are
  outstanding, the application remains in the Pending state. Multiple information requests can be
  active simultaneously for a single application.
</Warning>

This mechanism allows underwriting to pause evaluation while awaiting specific inputs, without requiring the application to be resubmitted.

## Information request lifecycle

Each information request progresses through the following statuses as defined in the [`UnderwritingInformationRequestStatus`](/underwriting/reference/graphql/types/underwritinginformationrequeststatus) enum:

### Requested

The underwriter has requested additional information.

* The request includes instructions describing the information required
* The request is visible via the [`underwritingInformationRequests`](/underwriting/reference/graphql/operations#underwriting-information-requests) query
* The application remains in Pending status

<Callout icon="clapperboard-play" color="#6938EF" type="scenario">
  **Scenario**

  During manual review, an underwriter notices that Ben's address doesn't match
  records from a third-party verification service. They create an information
  request asking for proof of his current address, such as a utility bill or
  lease agreement for his keyboard business location.
</Callout>

### Fulfilled

The requested information has been provided and received by the platform.

* Information is provided using [`fulfillUnderwritingInformationRequests`](/underwriting/reference/graphql/operations/fulfillunderwritinginformationrequests)
* Once fulfilled, the underwriter can review the provided information
* The application may transition to Decisioned after all requests are fulfilled and reviewed

## Information request options

The platform provides pre-defined information request options that underwriters can use for common scenarios. These options ensure consistency in how information is requested.

Query available options using the [`underwritingInformationRequestOptions`](/underwriting/reference/graphql/operations/underwritinginformationrequestoptions) query.

<Note>
  Information request options help standardize common requests and make it easier for integrators to
  anticipate and handle typical information request scenarios.
</Note>

<RequestExample>
  ```graphql Operation lines theme={null}
  query UnderwritingInformationRequestOptions {
    underwritingInformationRequestOptions {
      id
      title
      description
      isActive
      displayOrder
    }
  }
  ```
</RequestExample>

<ResponseExample>
  ```json Response lines expandable theme={null}
  {
    "data": {
      "underwritingInformationRequestOptions": [
        {
          "id": "e1f2a3b4-c5d6-4e7f-8091-021324354657",
          "title": "Proof of Address",
          "description": "Request documentation to verify business address",
          "isActive": true,
          "displayOrder": 1
        },
        {
          "id": "f2a3b4c5-d6e7-4f80-9102-132435465768",
          "title": "Bank Statements",
          "description": "Request recent bank statements for financial verification",
          "isActive": true,
          "displayOrder": 2
        }
      ]
    }
  }
  ```
</ResponseExample>