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Overview

This page aims to showcase how to synchronize a specific invoice, the possible issues during the synchronization, and how to troubleshoot them.
Before pushing an invoice, you are required to have a synchronized connection between Tesouro and your accounting system.

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1. Before pushing an invoice

The following requirements must be met before pushing an invoice to your accounting system:

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2. Run the synchronization

The synchronization automatically happens every hour following the initial synchronization between Tesouro and the organization’s accounting system. This action maps all the related objects between Tesouro and the accounting system. You can also trigger the data synchronization on demand by calling POST /accounting-connections/{connection_id}/sync: 
curl -X POST 'https://api.sandbox.tesouro.com/v1/accounting-connections/fba2b...dfa/sync' \
     -H 'X-Finops-Version: 2025-06-23' \
     -H 'X-Organization-Id: ORGANIZATION_ID' \
     -H 'Authorization: Bearer YOUR_APP_TOKEN'
The successful response confirms the synchronization was triggered. The processing time may vary according to the amount of data synchronized: 
{
  "message": "Started connection data sync."
}
Tesouro will automatically push all invoices when they are moved from the draft to issued status.

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3. Check for a specific invoice

The synchronization time may vary according to the size of the invoice. You can check the status of the synchronization by calling GET /accounting-synced-records?object_type=receivable&object_id={object_id}. The query parameter object_type is mandatory. You can sort and filter the results by other fields. For the full list of available sort and filter parameters, see the GET /accounting-synced-records endpoint: 
curl -X GET 'https://api.sandbox.tesouro.com/v1/accounting-synced-records?object_type=receivable&object_id=3fa85...fa6' \
     -H 'X-Finops-Version: 2025-06-23' \
     -H 'X-Organization-Id: ORGANIZATION_ID' \
     -H 'Authorization: Bearer YOUR_APP_TOKEN'
The successful response returns the record of the synced document, as well as the synced_record_id: 
{
  "data": [
    {
      "id": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
      "created_at": "2024-08-26T17:40:28.012Z",
      "updated_at": "2024-08-26T17:40:28.012Z",
      "errors": {},
      "last_pulled_at": "2024-08-26T17:40:28.012Z",
      "object_id": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
      "object_type": "product",
      "object_updated_at": "2024-08-26T17:40:28.012Z",
      "platform": "xero",
      "platform_object_id": "7ec6c435-8ed2-4a12-a2e2-2b86cfdc4407",
      "platform_updated_at": "2024-08-26T17:40:28.012Z",
      "provider": "provider_name",
      "provider_object_id": "e802714c-4218-4775-a569-3e6a10281a5f",
      "provider_updated_at": "2024-08-26T17:40:28.012Z",
      "sync_status": "pending"
    }
  ],
  "next_pagination_token": "eyJvcmRlciI6ImFzYyIsImxpbW...",
  "prev_pagination_token": null
}

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Troubleshooting

Failed syncs return the errors field, which contains the error status with details: 
{
  "data": [
    {
      "id": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
      "created_at": "2024-08-26T17:40:28.012Z",
      "updated_at": "2024-08-26T17:40:28.012Z",
      "errors": {},
      "last_pulled_at": "2024-08-26T17:40:28.012Z",
      "object_id": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
      "object_type": "product",
      "object_updated_at": "2024-08-26T17:40:28.012Z",
      "platform": "xero",
      "platform_object_id": "7ec6c435-8ed2-4a12-a2e2-2b86cfdc4407",
      "platform_updated_at": "2024-08-26T17:40:28.012Z",
      "provider": "provider_name",
      "provider_object_id": "e802714c-4218-4775-a569-3e6a10281a5f",
      "provider_updated_at": "2024-08-26T17:40:28.012Z",
      "sync_status": "pending"
    }
  ],
  "next_pagination_token": "eyJvcmRlciI6ImFzYyIsImxpbW...",
  "prev_pagination_token": null
}
Here are some possible reasons for errors and the suggested approach:
Ensure that a tax rate with the exact numerical value exists in the accounting platform. Receivable line items include the accounting_tax_rate_id field, which allows overriding the default tax rate when pushing invoices to an accounting system. Valid tax rate IDs can be retrieved using the GET /accounting-tax-rates endpoint.
You can re-try to push the invoice manually by calling POST /accounting-synced-records/{synced_record_id}/push. This action requires the synced_record_id of the related error entry. If you continue to experience issues and need further assistance with the accounting integration, please contact our Support Team.